We're bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you.
Eamti fully supports the products we sell. Therefore, all our products are covered by a three-year warranty from the date of receipt of the original order. Customers who purchase our products and need repair within three years can contact us, and we will directly replace them with new products of the same style, or other products of the same price, you only need to pay the shipping fee, and we will replace it for you free of charge.
Get in touch with our After-Sale Customer Service by sending us at email email@example.com. Ask for permission to return and refund according to our policy stated.
Place the item(s) in the original packing and seal the parcel securely. And then email us the return information(Details Below).
Choose the postal service to send back your return package. (Please kindly use a trackable postal service. In the event of package loss or package damage during transit, we will not be responsible in such cases. Therefore, we recommend adding insurance to your returned package to secure its safekeeping.)
Returns will be processed within 7 days upon receipt of your package.
P.S.: Please write your order number, which can be found in eamti. com account or the order confirmation email on the package like SGS0001 to make it be recognized easily so that we can solve your problem as soon as possible.
Order No., for example, SGS0001
Item No., for instance, SCP000001_B_100
The quantity of each item
Photo of the products you sent back
Photo of the shipping label on the package eamti.com sent to you
Photo of the shipping label in the package you sent to eamti.com
We only accept returns within 30 days of receiving the order.
Items returned must be in their unused condition with the original packing. We do not accept a returned item that's opened, used, damaged, or altered.
Our Customer Service Team must first approve all returns. We do not accept returned items that were sent back by you directly without checking with us first.
Return Shipping Fee
We cover the return shipping cost if it has been proven to be provided in error by our company, including wrong items sent by us, quality problems and other reasons accepted by our customer services team. Once we receive the items, we will offer compensation or resend a replacement.
If you ordered an incorrect size or product or want to exchange the item, we can also allow a return. You are responsible for the shipping fee, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.
We do not accept packages returned using the C.O.D. service.
Returns will be processed within 7 days upon receipt of your package. We offer a full refund on any items that are found to be faulty or damaged due to our fault.
If the consumer causes the return, a consumer should be responsible for the shipping fee. The specific price should be based on the express company you choose.
If the goods received are damaged or incorrect for our reasons, the consumer does not need to bear the freight. Please contact the customer service in advance and return the goods to us. The return address: 4th Floor, No. 11, Lane 1, Zhuwu Economic Society, Juntian Village, Shiling Town, Huadu District, Guangzhou(Note: Please contact customer service first to confirm whether the return conditions are met before returning the goods. We will not process the goods returned without prior notice. I appreciate your cooperation! Customer service email:firstname.lastname@example.org）
Online Service Time - 9:00 am to 6:00 pm C.S.T. office hours